Terms and Conditions of Use (Your statutory customer rights are not affected.)
Seller means Overland Fuel BV(“hereinafter Overland”)and the company’s web sites
Customer means the person or company to whom this document is addressed.
These terms and conditions are applicable to the supply of products supplied by the Seller, hereafter referred as Overland, to the buyer hereafter referred as the Customer.
2.1 All original prices are quoted in Euro and on occasions converted automatically to other currencies such as British Sterling or US dollar and are inclusive of EU VAT if indicated (“inc VAT”)(at 21.0%, IF APPLICABLE) (as may be prescribed by law from time to time). In case of confusion, the Euro is the applicable currency.
2.2 All prices are plus postage by GLS, UPS, DHL, DPD, Interlink Express, NLPOST or TNT.
2.3 Prices excluding VAT (at 21.0%) are also quoted in the product pages. Orders delivered to countries outside of the EU will not be charged VAT but may incur taxes or customs from the receiving country. Overland is not responsible for any charges incurred once goods have been transferred to the courier.
3.1 Payments must be made in Euro unless otherwise specified, and by one of the following payments methods:
- Major credit cards as listed: Visa, MasterCard, Delta, Switch, Maestro and Visa Electron
- Paypal to email@example.com
- Bank Transfer to Overland by prior agreement (contact Overland for details)
4. PASSING OF PROPERTY
Goods shall remain the property of Overland until full payment has been made by the customer, payment has been received and cleared.
5. PASSING OF RISK
The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
6.1 Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 5 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer or supplier. Overland cannot be held responsible for delays in the delivery caused by the manufacturer, supplier or any other third party. Orders will be shipped via GLS, UPS, DHL, DPD, Interlink Express, PostNL or TNT dependent on customer selection. Most packages arrive within 7 business days in Europe. Overland has the right to fluctuate prices of shipping in proportion with their costs.
6.2 OVERSEAS SHIPPING As above (6.1). Any duties taxes or charges made by 3rd parties once goods have left Overland premises are the sole responsibility of the customer.
6.3 PASSING OF RISK In the event of an order being lost by a third party, Overland bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of order to Overland trading address (see clause 7).
6.4 Where the goods are signed for, if a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of either of the above, Overland will forward a claim to the courier: on the behalf of the customer.
6.5 To initiate a product return please follow the instructions listed in Clause 8.2
Note: This is not a guarantee and Overland have the right to refuse any application. Any refund/exchange given is at the discretion of the management of Overland. Failure to give accurate information while making a claim may lead to a prosecution from GLS, UPS, DHL, DPD, Interlink Express, PostNL or TNT.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Overland shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
8. RETURNS PROCEDURE
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Overland will not accept any returned goods should the return not follow the aforementioned return procedure.
8.2 The Customer must apply for returns authorization through the ‘Product Returns’ section of ‘My Account’ on the Overland website through Customer Login section. Alternatively, please contact Overland @ firstname.lastname@example.org to initiate the procedure.
8.3 Any opened or damaged products will not be eligible for a refund/exchange. It is advisable that a certificate of posting is obtained.
8.4 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Overland before the refund or replacement can be issued.
8.5 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage costs) only. Goods must be returned to Overland before the partial refund can be issued.
8.6 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package (which will incur the original shipping charges again), or to refund the original payment minus shipping charges.
NB. Only goods purchased from Overland by the customer can be returned and exchanged by Overland (items distributed by Overland, but purchased from a 3rd party supplier must be returned to the supplier)
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made via Overland email address email@example.com If the goods have already been dispatched, Overland cannot refund any monies spent on postage & packaging.
Please refer to our warranty conditions here
Please refer to Privacy & GDPR policy here
Any information passed through to Overland is via a secure connection on the internet using Secure Socket Layer technology. If a customer wishes for their information to be removed from our database, this should be requested in writing at our registered office (please see below) or to firstname.lastname@example.org
Please note, credit card details are not retained. The only information stored is a customer’s transaction history, plus address and contact details as entered in the account setup process. These may be used for marketing purposes by Overland only. Customers will not be sent ‘spam’ e-mail. Should any customer not want their details used for marketing purposes, please request to be removed at email@example.com
Please refer to Privacy & GDPR policy here
The Customer shall respect all Overland copyright ownership. All trademarks shown on www.overlandfuel.eu/nl/de are registered and belong to Overland and must not be copied without prior permission from Overland.
These terms and conditions are governed and shall be interpreted in accordance with the laws of the Netherlands. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.
14. REGISTERED ADDRESS
Overland Fuel BV
Oude Koningstraat 2
6551 DN Weurt
Tel: +31 657700874
Chamber of Commerce : 83648607 Tax ID (Btw): NL862946554B01